If your smart home controller shows “Offline,” the most common cause is a network interruption.

Try the following:

1. Confirm your internet service is active.
   
2. Reboot your modem and router (wait 3–5 minutes).
   
3. Verify the main controller has power.
   
4. Check that Ethernet cables are securely connected.
   

If the system remains offline after rebooting your network, contact Xtend Technical Support to schedule and onsite service call.

Remote access issues are typically related to:

• Internet service interruptions
  
• Router changes
  
• Firewall updates
  
• Expired remote service credentials
  

First, confirm your internet is working at home. Then reboot your network and controller. If the issue persists, remote authentication may need to be refreshed. If you still need assistance, contact Xtend Technical Support to schedule and onsite service call.

Lighting scenes may fail due to:

• Network delays
  
• Keypad programming conflicts
  
• System updates
  
• Power interruptions
  

Try rebooting the main smart home controller. If scenes still do not trigger properly, the system may require reprogramming. If you need further assistance feel free to contact Xtend Technical Support to schedule and onsite service call.

If a touchscreen or keypad is frozen:

1. Confirm the device has power.
   
2. If PoE powered, check network switch status.
   
3. Perform a soft reboot (if accessible).
   
4. Reboot the main automation controller.
   

If the keypad is flashing, this may indicate communication loss with the processor.

Smart home systems rely on network communication between devices.

If certain devices are unresponsive:

• Check WiFi coverage in that area.
  
• Confirm hardwired devices are connected.
  
• Verify power to the device.
  
• Reboot the affected subsystem (lighting processor, audio matrix, etc.).
  

Large homes often require enterprise-grade networking to maintain reliability.

System lag can be caused by:

• Network congestion
  
• Firmware updates running in the background
  
• Overloaded WiFi
  
• Aging network hardware
  

If you experience repeated delays, your network may need optimization or upgrading.

Power interruptions can cause controllers or network switches to boot out of sequence.

Recommended steps:

1. Turn off the smart home controller.
   
2. Reboot modem and router first.
   
3. Wait for internet to fully restore.
   
4. Power the controller back on.
   

If issues persist, system recalibration may be required.

Voice assistant issues typically involve:

• Account authentication errors
  
• WiFi instability
  
• Integration settings needing refresh
  

Try unlinking and relinking the integration within your app settings.

Smart home systems should be evaluated annually. Firmware updates are often recommended to:

• Improve security
  
• Enhance performance
  
• Add compatibility
  

Professional updates are recommended to prevent programming conflicts.

Schedule service if:

• Multiple systems are offline
  
• Cameras and lighting fail simultaneously
  
• Reboots do not resolve issues
  
• Programming changes are required
  
• System performance has significantly degraded