If a camera displays “Offline”:

1. Confirm your internet service is active.
   
2. Reboot modem and router.
   
3. Check PoE switch or power supply.
   
4. Confirm Ethernet cable is securely connected.
   

If only one camera is offline, the cable or port may require inspection.

Remote access issues are typically caused by:

• Internet outages
  
• Router changes
  
• Firewall configuration resets
  
• NVR not fully booted
  

Reboot the modem, router, and NVR in that order. If remote viewing still fails, authentication settings may require refresh.

If recordings are missing:

• Confirm the NVR is powered on.
  
• Check available hard drive storage.
  
• Verify recording schedules are enabled.
  
• Confirm motion detection settings are active.
  

Full hard drives or disabled schedules are common causes.

If motion notifications are not triggering:

• Confirm motion detection is enabled.
  
• Check notification permissions on your phone.
  
• Verify app login status.
  
• Confirm camera sensitivity settings.
  

Sometimes mobile OS updates disable background notifications.

Playback failures can result from:

• Slow internet connection
  
• Hard drive nearing capacity
  
• Firmware conflicts
  
• Corrupted recording segments
  

If playback consistently fails, professional diagnostics may be required.

Possible causes include:

• Dirty lens
  
• Condensation inside housing
  
• IR reflection at night
  
• Improper focus adjustment
  

Outdoor cameras may require cleaning or recalibration.

If night vision appears dark or washed out:

• Confirm IR LEDs are activating.
  
• Check for reflective surfaces near camera.
  
• Verify no obstructions near lens.
  

Outdoor lighting conditions can impact infrared performance.

Power interruptions can cause network equipment to reboot out of sequence.

Recommended reboot order:

1. Reboot modem first.
   
2. Wait for internet to fully restore.
   
3. Reboot network switches.
   
4. Reboot NVR.
   

Sequence is critical for camera communication.

Frequent disconnects are typically caused by:

• Network instability
  
• Faulty Ethernet cables
  
• Overloaded PoE switch
  
• Excessive cable length
  

Professional network evaluation may be necessary.

Schedule service if:

• Multiple cameras fail simultaneously
  
• NVR repeatedly shuts down
  
• Recording gaps persist
  
• Cameras disconnect daily
  
• You changed internet providers recently
  

Security systems require stable network infrastructure.